If there is a leak, we encourage you to turn your water off at the meter. There is a large tap head or lever attached to your meter used to turn off the water to your property in case of emergency. Use this tap/lever to turn the water off until we arrive. If you are unsure on how to do this call us immediately and we will guide you through.
If you had followed the reignition process correctly and you still have issues with your pilot light going out on your gas hot water system you may be affected by a build up of dirt around the pilot vent or a faulty thermocouple. Both of these issues need to be handled by a licensed gas plumber.
Normally you will experience this when the weather changes dramatically and your pipes are chilling the water before it reaches you, which is easily fixed with pipe insulation. Alternatively, someone may have turned down the temperature setting on your hot water system, exercise caution if adjusting this setting as it may cause scalding. If cold water is only running through your hot water taps then your hot water system may have either tripped out the power circuit or the pilot light has extinguished.
There are a few reasons why you may have water collecting under your hot water service. High water pressure, clogged valve, or worse a crack in your hot water system. All of these issues require a licensed plumber to inspect your unit.
If you find that water is continuously leaking from the pressure valve then either two things are happening; the valve is wearing out and requires replacement, or it’s doing its job and the pressure is too high in your hot water system. Both issues do require a licensed and experienced hot water systems specialist to inspect and rectify.
